Support
We answer email within one business day — usually much faster.
Email us
support@dealer-app.cc — include the phone number you sign in with and the dealership you use, and we can usually fix things on the first reply.
Common questions
My verification code never arrived
Codes usually land within seconds. If not: check the number you entered is yours and can receive SMS (landlines and some VoIP numbers can't), wait 60 seconds and request a new code, and make sure your carrier isn't filtering short-code messages. Still stuck? Email us — there's occasionally a carrier-side delay we can see from our end.
My cars or service history aren't showing
The app matches you by the phone number your dealership has on file. If your record is under an old number, a spouse's number, or a landline, nothing will match — email us or ask your service advisor to update the number on your file, then sign in again. You can also add a vehicle yourself by VIN in the Garage tab; history attaches once the records connect.
Something in my history looks wrong
Service records come from your dealership's systems. If a visit, amount, or vehicle looks wrong, tell us and we'll chase it with the store — or mention it to your service advisor directly. The app shows the record; the dealership owns it.
How do I turn notifications off (or on)?
iOS Settings → Notifications → Dealership. Off means off — we deactivate your device's token. You can re-enable any time the same way.
My points look wrong
Points are earned on completed service visits, approved review claims, and referrals whose friend completes a first visit — so a pending visit or unapproved claim isn't in your balance yet. If a completed visit is missing after a day, email us with the date and store.
How do I delete my account?
Two ways, both permanent: use the delete option in the app's Garage tab, or email privacy@dealer-app.cc with the subject "Delete my account" including your sign-in phone number. Your profile, phone number, photos, push tokens, and app activity are deleted within 30 days — details in the Privacy Policy.
I run a dealership and want the app
Excellent decision. Email support@dealer-app.cc with your website address — most stores can see their own branded app, with their real inventory and service menu, the same day.